Windows and Mac OSs

When running the ‘VCOM Control Panel’ for the first time, the ‘VCOM Control Panel  Configuration’ screen will automatically appear.


Under ‘Network Settings’ enter the ‘Control Panel IP Address,’ which is your  computer’s IP address. It should already be displayed. However, some PCs may have multiple connections, so be sure that the correct address is selected. Enter the ‘Virtual Matrix IP Address’ and port number (after the colon) supplied by your system administrator. 

Under ‘Application Settings’ you can change the ‘Graphic Scheme’ from ‘Normal’ to  ‘Large.’ This will make the selectors on the VCOM Control Panel larger to optimize use on small, high-resolution screens that are common with Handhelds, Tablet PCs, and other Touchscreen computer devices. Select ‘Maximize Window’ to justify the VCOM Control Panel to fit the entire screen. This setting is typically used for dedicated Touchscreen applications. Select ‘Always On Top’ to have the VCOM Control Panel stay in front of other applications. 

Under ‘Headset / Primary Audio Device,’ the primary audio input/output device must  be selected. Typically this will be a USB headset. However, any audio input and output device can be used. Use the ‘Select Microphone’ drop down to locate the correct audio input device. Often, but not always, the ‘Select Microphone’ and ‘Select Earphone / Speaker’ drop downs will automatically default to the correct settings. The ‘Select Microphone Connector’ drop down allows selection of which input jack the audio input  device is to use. Typically this will be named ‘Microphone.’ Use ‘Set Microphone Level’  to adjust your microphone audio level if necessary. If AGC (Automatic Gain Control) is enabled, adjusting this control will not affect the audio level sent to the Virtual Matrix.

However an improper base setting may result in audio distortion. Use the ‘Select  Earphone / Speaker’ drop down to locate the correct audio output device, if not already defaulted. Select the version of your audio output device that is preceded by ‘DirectSound’ unless there is a specific reason to do otherwise.


NOTE: Headset operation is recommended. However if only a standard PC

Microphone and Speaker are available, select these as the Headset / Primary

Audio Device Microphone and Earphone / Speaker and leave the ‘Select

Speaker’ drop down under Monitor / Secondary Audio Device at ‘(None).
Under ‘Monitor / Secondary Audio Device,’ the secondary audio output device can be  selected. Typically this will be an external speaker that will allow monitoring the VCOM Control Panel even when the headset is removed. Select the version of your audio output device that is preceded by ‘DirectSound’ unless there is a specific reason to do otherwise. 

When complete, click the ‘Close’ button to save the configured settings and close the  VCOM Control Panel Configuration dialog box. The ‘VCOM Login’ window will appear. Enter the Login Name and Login Password (if configured for password protection)  supplied by your system administrator and click the ‘Login’ button.

NOTE TO SYSTEM ADMIN: you can find default logins for users and devices in
the VCOM System Administration application (default login name ‘admin’ with no
login password), in the main window under ‘Client Configuration.’ Refer to the
VCOM System Administration User Guide for more information.

If a Firewall is active, you may be asked for permission to allow the VCOM Control  Panel to communicate with the VCOM Virtual Matrix in which case you should select ‘Allow’ and ‘do not ask me again’ or their equivalents.

Your Control Panel will appear.

For subsequent logins click on your ‘VCOM Control Panel’ shortcut icon on your  desktop or click on your Start menu and select ‘All Programs.’ Locate the ‘Intracom’  folder and select ‘VCOM Control Panel.’ 
The VCOM Control Panel software installation is now complete and you are ready to  communicate.

iOS and Android OS

When running the ‘VCOM Control Panel’ for the first time, the ‘VCOM Control Panel  Configuration’ screen will automatically appear. 
Under ‘Network Settings’ enter the ‘Virtual Matrix IP Address’ and port number (after  the colon) supplied by your system administrator.

Note: On iOS devices the VCOM Virtual Matrix IP Address may be shown as a 

single field. In that case enter the IP address, colon, and port number without 

any spaces. (Example: intracomsystems.net:1000)


The ‘Control Panel IP Address’ is your device’s IP address and should already be  inputted. However, some devices may have multiple connections, so be sure that the correct address is selected. When complete, click ‘Done’ to save the configured settings and close the VCOM  Control Panel Configuration dialog box. The ‘VCOM Login’ window will appear. Enter the user name and password supplied by your system administrator and click 
the ‘Login’ Button. If a Firewall is active, you may be asked for permission to allow the  VCOM Control Panel to communicate with the VCOM Virtual Matrix in which case you should select ‘Allow’ and ‘do not ask me again’ or their equivalents. 
Your Control Panel will appear.
The VCOM Control Panel software installation is now complete and you are ready to communicate.